Welcome to Cosidream
Our customer service team is made up of caring, knowledgeable people who are dedicated to making your experience smooth, honest, and stress-free.
Sarah
Hi there! I'm so excited to be a part of the customer service team! I absolutely love helping people, and to me, it’s not just about solving problems — it's about building real, friendly connections. I always try to approach each situation with a warm smile (even if you can't see it!) and make sure my customers feel like they’re talking to a friend, not just a service rep. I believe that being kind and approachable goes a long way. Plus, I’m a big animal lover, so I’m always ready to lend a paw... or an ear!
Jessica
Hi! I’m here to listen and truly understand your needs. I believe the best way to help is by stepping into your shoes and seeing things from your perspective. Every question or concern is important to me, and I always strive to offer solutions that really make a difference. Let’s work together to find the best way forward! 😊
Amanda
Hello, I’m here to provide clear and effective solutions. I believe in carefully analyzing each situation and addressing it with professionalism and precision. My goal is to resolve your issues efficiently and calmly, with the best possible outcome in mind. You can trust that I’ll handle your concerns with expertise and focus.
James
If you’re not getting the help you need from the girls, just reach out to me! I’m here to make things easy and get things done. Think of me like your friendly big brother — I’ll listen, solve the problem, and make sure you feel taken care of. Let’s get things sorted together!
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FAQs
We offer you a full 365 days to determine if our mattress is the right fit for you. If, during this time, you’re not completely satisfied, simply contact us for a return and refund. Your satisfaction is our ultimate goal.
Our delivery typically takes 3-4 business days. Once your order is processed, you can expect it to arrive within this time frame. We strive to ensure your order reaches you as quickly as possible!
Yes, all of our mattresses are medium firmness, offering a perfect balance of comfort and support. 99% of our customers find the firmness level to be just right!
Both the Bamboo and Snowflake mattresses offer perfect comfort and support, but each has its unique features.
- Bamboo Mattress: Made with 100% natural bamboo fiber fabric, this mattress provides a cool-to-the-touch sensation, helping to reduce sweating and inhibit bacteria growth. It’s especially great for those who tend to get hot while sleeping.
- Snowflake Mattress: The Snowflake mattress is our basic option, featuring a beautiful snowflake jacquard design on the surface. The fabric is incredibly comfortable and suitable for most sleepers, providing a soft, supportive feel for a restful night.
Both mattresses deliver excellent comfort and support, but the Bamboo mattress offers an added cooling benefit, while the Snowflake mattress provides a great all-around option with its cozy fabric.