Privacy policy

This Privacy Policy explains how Cosidream (“Website,” “we,” or “our”) collects, uses, and discloses your personal information when you visit and use our services, purchase products from cosidream.com (the “Website”), or otherwise communicate with us (collectively, the “Services”). In this policy, “you” and “your” refer to any user of the Services, whether you are a customer, Website visitor, or any other individual whose information we collect.

Please read this Privacy Policy carefully. By using and accessing any of our Services, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree with these terms, please do not use or access our Services.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the updated Privacy Policy on the Website and update the “Last Updated” date accordingly.

How We Collect and Use Your Personal Information

To provide our Services, we collect personal information from various sources. The type of information we collect depends on how you interact with us. We collect and use the following categories of personal information to communicate with you, fulfill your orders, provide and improve our Services, and comply with applicable legal obligations.

Information We Collect Directly From You

When you interact with our Services, you may provide us with:

  • Contact information such as your name, address, phone number, and email.
  • Order information including your name, billing address, shipping address, payment confirmation, and phone number.
  • Account information such as your username, password, and security details for account access.
  • Customer support information provided during your communication with us, such as messages or requests submitted through our customer service channels.

Some features of our Services require you to provide this information directly, and choosing not to do so may limit your ability to use certain features.

Information We Collect Automatically

We may also automatically collect certain information about your interaction with our Services (“Usage Data”). This includes details such as your IP address, device type, browser type, and activity on our Website. We collect this data using cookies and similar technologies to enhance your experience and analyze how our Services are used.

How We Use Your Personal Information

We use the personal information we collect for the following purposes:

  • Providing and Improving Services: We use your information to process payments, fulfill your orders, send transactional notifications, manage your account, and provide customer support.

  • Marketing and Promotions: With your consent, we may use your information to send you marketing communications about our products and services via email, text message, or mail. You can opt-out of marketing communications at any time by following the instructions provided in those messages.

  • Security and Fraud Prevention: We use your personal information to detect and prevent fraud, protect the security of our Services, and comply with applicable laws.

Cookies

We use cookies and similar technologies to improve your browsing experience on our Website. You can manage your cookie preferences through your browser settings. Please note that disabling cookies may limit your ability to use certain features of the Website.

How We Share Your Information

We may share your personal information with third parties for the purposes outlined below:

  • Service Providers: We share your information with trusted third-party vendors who provide services such as payment processing, shipping, data storage, and customer support.

  • Marketing Partners: With your consent, we may share your information with marketing partners to deliver relevant ads or promotional offers.

  • Legal Obligations: We may disclose your information to comply with legal requirements, enforce our terms of service, or protect our rights.

Data Security

We take reasonable measures to protect your personal information. However, no security system is completely foolproof, and we cannot guarantee the absolute security of your data.

Your Rights

You have the right to:

  • Access your personal information.
  • Correct any inaccuracies in the information we hold.
  • Delete your personal information, subject to certain exceptions.
  • Opt out of receiving marketing communications.

To exercise any of these rights, please contact us using the information provided below. We will verify your identity before processing your request.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:

Email: support@cosidream.com