Payment & Orders
Absolutely! We offer a first-time 10% OFF discount to every subscriber. There's no minimum order value required. Additionally, we provide exclusive discount codes in our social media posts and emails. Be sure to follow us for the latest discount updates.
We accept credit/debit cards and PayPal. Credit card options include Visa, Mastercard, American Express, and Discover Card. Additionally, we're also planning to offer installment payments.
We support modifications before shipment, but it might be a bit challenging after shipment. For specific inquiries, please contact us!
If your order hasn’t been shipped yet, please contact us immediately to cancel it. If it has already been shipped, we’re sorry, but cancellation might not be possible. For further assistance, feel free to reach support@cosidream.com
Returns & Warranty
It depends on the circumstances. If there's an issue with the product upon receipt, we'll take full responsibility. You can opt for a refund or exchange for a new mattress. However, if you simply change your mind after receiving the item, you'll be responsible for returning it. If you're unsure, feel free to consult our customer service team. We value each customer and will provide you with the best solution possible.
No need to worry. We offer a lifetime warranty. If any issues occur due to normal use, you can contact us for repairs or to have a new mattress sent to you.
We offer a 365-night trial and a lifetime warranty. Additionally, we provide free doorstep delivery service, and our customer support team is available 24/7. So, you can make your purchase with confidence in our mattresses.
Shipping & Tracking
Our mattresses are shipped to you via FedEx or UPS. We have set up a local warehouse, so we will ship the order within 48 hours after receiving the order, and it can be delivered 3-4 business days after shipment.
If the logistics show it has been signed for but you haven't received it, please check if the delivery address was entered correctly and if someone at your residence may have signed for the package. If neither is the case, you can contact the logistics company to provide a proof of loss, and we'll arrange for a replacement mattress based on the proof provided.
You can enter your order number on our Track Order page to check for the latest logistics updates.
The Mattress
1. 10-Inch Mattress:
- Feel: A balanced combination of support and comfort. Provides more cushioning than an 8-inch mattress while still being relatively firm.
- Ideal for: Average-weight individuals or those who prefer a medium-firm mattress. Suitable for most sleeping positions (back, side, stomach).
2. 12-Inch Mattress:
- Feel: Offers more cushioning and comfort layers, often resulting in a softer feel compared to thinner mattresses. Provides good support while adding extra plushness.
- Ideal for: Heavier individuals or those who prefer a softer mattress. It’s also suitable for side sleepers who need more contouring to relieve pressure points.
3. 14-Inch Mattress:
- Feel: Very plush and luxurious with multiple layers of cushioning. Offers deep support and a softer, more enveloping feel.
- Ideal for: Those who prefer a very soft mattress with lots of cushioning. Heavier individuals might also benefit from the additional support and comfort. Great for side sleepers and those who want a more luxurious feel.
Our mattress is made from high-quality foam and generally has no odor. If there is a slight smell when you first open it, you can place the mattress in a well-ventilated area to let the odor dissipate.
To keep your mattress in good condition, you can follow these tips:
- Use a Mattress Protector: A waterproof and breathable mattress protector can shield your mattress from spills, stains, and dust mites.
- Rotate Regularly: Rotate your mattress every 3 to 6 months to ensure even wear and prevent sagging.
- Clean Your Mattress: Vacuum your mattress regularly to remove dust and allergens. Spot clean any stains with a mild detergent and water, but avoid soaking the mattress.
- Provide Proper Support: Ensure your bed frame or foundation is sturdy and suitable for your mattress type to prevent sagging and increase longevity.
- Avoid Jumping: Keep heavy impacts and jumping on the mattress to a minimum to prevent structural damage.
- Maintain a Clean Environment: Keep your bedroom clean and free of excessive humidity, which can encourage mold and mildew growth.
Setting up your mattress in a box is simple and straightforward. First, carefully remove the mattress from the box and place it on your bed frame or foundation. Next, unroll the compressed mattress and remove the plastic packaging. Allow the mattress to fully expand, which typically takes 48 to 72 hours. Once fully expanded, your mattress in a box is ready to provide you with a comfortable and supportive sleep experience. If you have any questions or need further assistance, please refer to our detailed setup guide or contact our customer service team.